Customer Success Stories

Life Care Services

Team Function: Professional Services
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Client Profile

Life Care Services, an LCS Company, established in 1971 and based in Des Moines, Iowa, is the nation’s leading manager of full-service senior living communities. Life Care Services provides operations management, marketing, and sales management nationwide for not-for-profit and for-profit continuing care retirement communities (CCRCs), stand-alone assisted living, memory care, and rental communities.

The Challenge

Given the number of people on our project team, all of our initiation was done manually via phone meetings. These meetings were very time-consuming, lasting hours, and were conducted weekly.

We have multiple departments, all with detailed workflows that are constantly changing due to regulatory changes. These changes were disruptive to our existing workflows at the time.

Because of disruptions, we used to overlook and miss essential milestones of a project, resulting in detrimental outcomes, such as delays, do-overs and added expenses.

Outcomes

Because of the visibility we now have, as well as the centralized nature of Easy Projects, monthly meetings that last 15 minutes are sufficient for planning, which has led us to decrease our initiation and planning time by 75%.

We’re now able to create customized templates that we continually use and that provide us with consistent patterns that we rely on. In the event that a plan has a slight change or modification, we can quickly make the change and move forward. Once you have a consistent pattern that works, you can easily build on it. Easy Projects has helped us virtually automate our planning process, which is now 90% quicker.

Easy Projects triggered notifications for potential disruptions that hold team members accountable and ensures that we never miss another milestone.

The Results

  • Timely processes now automated;
  • Dramatic increase in productivity;
  • Sharp decrease in error and rework.

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Customer Success Stories