Project Management 101: Dealing with ongoing projects Written on May 14, 2012, by admin.

Few weeks ago our support team received an interesting question from a client. She asked: “If a project was finished, but new things came up, should I just reopen the project and add a new activity or create a new project, instead?”
That’s a tricky one and, as you probably suspect, the answer is: “It depends.”
Let’s review some of the common scenarios and possible solutions.

Project Management 101: Top 3 tips to break out of Catch-22 Written on May 8, 2012, by admin.

As a project management software vendor we talk to literally hundreds of organizations every month. Quite often the same reason is given to explain why they’re looking for a project management tool: “We are very busy and constantly putting out fires. So we need to improve the planning and tracking of our projects. Can your product help us?”

Project Management 101: What are Portfolios for? Written on May 1, 2012, by admin.

Portfolios are used to simplify the management of a group of current or planned projects. The simplest usage scenario for portfolios is when you want to combine all your projects by department (e.g. IT, Marketing, Financial, etc.) or by business goals (e.g. Increase Revenue by 25%, Improve Customer Retention, etc.)

5 ways PM software Can Help Survive a Recession Written on December 13, 2011, by admin.

It is clear that you can’t expect a company to work in completely new ways during a recession. However, every entrepreneur should try to adapt his or her policy to fit the current financial situation and find ways to improve efficiency in order to stay on top of the competition. Project Management software might help you accomplish just that.

How to measure ROI for collaboration? Written on October 3, 2011, by admin.

“If you can’t measure it, you can’t manage it” – you probably have heard this phrase many times. However certain things prove to be harder to measure than the others. Take collaboration as an example. It’s a no-brainer that improving collaboration in your organization will improve the bottom line, but how can you quantify the results?

Four rules of great customer service: early, helpful, personal and fast Written on September 7, 2011, by Vadim K.

If you have a great product but your support sucks, you won’t last long. And if you have a great support even the most absurd idea like selling shoes online can bring you hundreds of millions of dollars.
Over the years we have established a number of rules and principles that define our interaction with clients. Here are the top four: